Legal Documentation

Terms & Conditions

Please read these terms and conditions carefully before completing your booking. We are a third-party booking agent facilitating reservations between customers and independent car park operators.

Customer Support

Have questions about our terms?

Our UK team is available to assist you with policy clarifications, amendments, and cancellations.

+44 0333 567 1984

info@airportparkingstansted.co.uk

Third-Party Booking Agent Disclosure

Please Note: We are strictly a third-party booking agent. We do not own, operate, manage, or staff any car parks, shuttle transfers, or valet facilities featured on this website. When you place a booking through our platform, your contract for the provision of vehicle parking and custody is entered into directly with the respective independent third-party service provider/operator.

Booking Conditions

1.1 Confirmation Voucher & Arrival Documentation

A confirmation voucher will be sent to the email address provided at the time of booking. If the voucher is not received, it is your responsibility to contact customer service immediately, as refunds are not available for no-shows or cancellations made less than 24 hours prior to arrival. Ensure you have the necessary directions, arrival instructions, and your confirmation voucher or booking reference when traveling. For bookings requiring credit card entry, please carry the same card used for booking.

1.2 Third-Party Booking Agent Status & Operator Contract

We act exclusively as a third-party booking agent for the featured car parks and parking operators. We do not operate any car parking services directly. Your direct contract for parking services is with the selected car park operator and is subject to their specific Terms & Conditions, which may limit their liability. Full operator details and specific facility terms are available from the service provider.

1.3 Operator Liability & Inspection Requirements

Car park operators accept liability only for proven acts of negligence. Claims must be reported before the vehicle leaves the premises (Park and Ride) or terminal (Meet & Greet).

Complaints Procedure

2.1Submit any complaints in writing with detailed information.

2.2Expect a response within 10 working days from receipt.

2.3If delays occur, you will be notified with reasons.

2.4Parking is subject to individual car park terms. All damage/loss claims must be reported to and claimed from the operator’s insurance at the time of collection.

2.5The company is not liable once the vehicle is handed over to or returned by the service provider.

2.6No warranty is given for the safety of vehicles or their contents. Owners should rely on their own insurance policies for any losses or damage not caused directly by the operator.

2.7Any vehicle damage must be reported before leaving the premises. Failure to do so voids liability.

2.8Vehicles must be roadworthy and possess valid Tax and MOT. If not, and no proof of application is shown at collection, service will be refused without refund.

2.9No responsibility is accepted for mechanical, structural, or electrical failures, including windscreens, alarms, tyres, or batteries.

2.10Ensure correct keys and starting instructions are provided. No liability is accepted for issues caused by faulty or incorrect keys or fobs.

2.11Complaints must be submitted by email within 24 hours of returning to the UK. Late submissions will not be considered.

2.12Any issues at the car park must be reported immediately to allow resolution.

2.13Delayed reporting may impact your ability to make a claim later.

2.14For assistance, please visit the support page.

Cancellation Policy

3.1All cancellations must be processed through the booking platform to be valid.

3.2For cancellations, contact support during office hours (Monday–Friday, 09:00–17:00) with your booking reference.

3.3Cancellation requests are handled during office hours only and must follow stated notice periods.

3.4No refunds for partially used bookings.

3.5Booking fees, SMS charges, and cancellation cover are non-refundable.

3.6Non-flexible rate bookings cannot be canceled.

3.7No refunds for cancellations made with less than 48 hours’ notice.

3.8Cancellations with more than 48 hours’ notice incur a £15.00 admin fee, except where otherwise stated for non-refundable promotional offers.

3.9If a canceled booking is reinstated, it will become non-refundable.

3.10Amendments made on or within 24 hours of the arrival date are final and non-refundable.

Limitations of Liabilities

4.1WE will not accept any responsibility for loss or damage to your vehicle, including but not limited to tyres, trims, wheels, alloy wheels, windscreens, or any mechanical or structural failures.

4.2WE will not be liable for any mechanical, electrical, or structural issues arising with the vehicle while it is in our possession.

4.3WE cannot be held responsible for any existing rust, corrosion, or paint deterioration that may become visible during or after the vehicle’s stay.

4.4If your vehicle is stopped or detained by the police or any enforcement authority due to customer negligence, WE will not accept liability for any resulting fines, penalties, or associated costs. The customer will be fully responsible for such charges, including any incurred by WE or its service partners due to customer negligence.

4.5All damage claims must be reported before leaving the airport, while the vehicle remains under our care. Customers must inspect their vehicle upon collection and immediately report any concerns to the driver. Once the vehicle has been collected and the customer has left the airport premises, no claims or service issues will be accepted.

4.6Any complaints or claims must be submitted within 5 days of receiving the vehicle on return. Claims made after this period may be declined, and no refund or compensation will be provided.

4.7If you notice any damage to your vehicle that was not recorded prior to handover, you must document it clearly on the return form with your signature and date, and take clear photographs showing the damage, the car registration, and the airport terminal in the background. Failure to provide this evidence will result in the claim being rejected. WE and our service partners reserve the right to arrange repairs at an approved facility of our choice.

4.8Should any of these terms be deemed unlawful or invalid, the remaining clauses will continue to apply in full.

4.9These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

4.10Your vehicle must be fully taxed and comply with the Road Traffic Act. You will be liable for any fines, penalties, or consequential losses arising from failure to comply. WE reserves the right to refuse to accept your vehicle if it does not meet these requirements, and no refund will be issued.

4.11WE and our service partners accept no responsibility for faulty keys, alarm fobs, or any personal keys left on the keyring. Customers must ensure the correct keys and instructions are provided to operate the vehicle. Any costs or losses resulting from failure to do so will be charged in full to the customer.

4.12If your vehicle fails to start, suffers a puncture, or develops any issue preventing return delivery, WE reserves the right to charge a reasonable fee for time and expenses incurred in returning the vehicle.

4.13If we are required to collect you from the terminal due to your vehicle’s mechanical failure (where this service is not included in your booking), additional charges may apply.

4.14Customers are advised to retain a spare set of keys throughout the duration of the parking period. During busy or long-stay periods, your vehicle may be moved to a site facility up to 20 miles away (one way).

4.15Should repairs be necessary due to proven negligence by our service provider, such repairs must be completed by a WE-approved repair centre. Any delivery, collection, or dealership arrangements are the responsibility of the customer. Authorization for dealership repairs will not be provided, even if the vehicle’s warranty may be affected.

4.16Vehicles are not covered for theft, fire, flood, or natural disasters while in the custody of WE or its service partners.

4.17WE will make every reasonable effort to return your vehicle within 60 minutes of your call; however, this may vary depending on traffic, weather, and airport conditions.

4.18WE and its service partners accept no liability for minor surface marks, dents, or scratches that may not be visible under certain lighting or weather conditions.

4.19Similarly, WE will not be held responsible for glass damage, such as chips or cracks, under any circumstances.

4.20Customers must remove all valuables before handing over the vehicle. WE will not be responsible for loss or damage to any personal belongings left inside.

4.21WE and its partners are also not responsible for any paint discolouration, scratches, or dents that may become visible after a vehicle wash, valet, or due to severe weather exposure.