Return & Refund Policy

Amendments to arrival or departure dates must be made at least 24 hours in advance. If the amendment is made on the drop-off day or within 24 hours of arrival, the booking becomes non-refundable.

Any changes to your booking must be requested directly through our customer support team, quoting your booking reference number.

No refunds will be provided for any portion of unused parking services, even if the vehicle is picked up earlier than the booked time.

If you need to reschedule your booking, please contact us at least 48 hours before your scheduled arrival to avoid losing your booking fee.

Bookings made under certain promotional rates or non-flexible options cannot be canceled or refunded.

Cancellations must be processed through our support team during office hours, and refunds will follow the cancellation policy (subject to fees).

If you do not show up for your parking reservation and fail to cancel, no refund will be issued.

Refunds for cancellations due to unforeseen circumstances (e.g., medical emergencies) may be considered at the company's discretion but are not guaranteed.

All cancellations or amendments are subject to an administrative fee of €15, as stated in the booking terms.

Once a refund is approved, the payment will be processed within 7-10 business days to the original payment method.

Refunds are only applicable to bookings canceled within the terms of the cancellation policy, subject to notice periods and applicable charges.

Fees such as booking charges, SMS notifications, and cancellation cover are non-refundable under any circumstances.

If a flexible booking is canceled more than 48 hours before the scheduled parking time, a refund will be issued, minus a €15.00 administrative fee.

Non-flexible bookings are non-refundable and cannot be canceled.

No refunds will be provided for unused portions of a term, even if the vehicle is picked up earlier than expected.

Refund requests will be reviewed and processed within 7-10 business days once cancellation is confirmed.

Some promotional offers are strictly non-refundable. These terms will be clearly stated when booking.

Cancellations made with less than 48 hours' notice before the booking start date will not qualify for any refund.

If you cancel a booking and later reinstate it, you will not be eligible for a refund if the booking is canceled again.

For any refund disputes or questions, customers should contact customer support with their booking reference for further assistance.